Stag Machinery online shop

From our Norfolk head quarters we send parcels and pallets all over England, Scotland and Wales. But we don’t stop there we also regularly send attachments all over Europe. If you want to have an order shipped outside of the UK please drop us an email to info@stagmachinery.co.uk and we will get you a quotation for the delivery.

Items in stock small enough to be sent via courier will usually be picked and packed within 48 hrs and sent on a next day service. Larger items and attachments that need to go on a pallet would normally take 3-5 working days.

Although we aim to get your items to you as quickly as possible, sometimes things take a little longer. If this is the case we would aim to contact you to let you know why there is a delay and when you can expect your item.

We usually use fed-ex or DPD for smaller items, UPS for heavier courier deliveries and Pallex or palletways for Pallet deliveries.

You are very welcome to collect your orders from our depot in Norfolk. You are best to call and place your order by phone if you want to collect. That way we can make sure your order will be ready for you.

In the First instance, get in touch via email at info@stagmachinery.co.uk or call us on 01603 976972 and let us know the problem.

Otherwise here is our returns policy,

STAG MACHINERY LTD RETURNS POLICY We hope that you enjoy the purchases you make from Stag Machinery Ltd. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy. How to Return an Item As an alternative to the return options provided by your statutory rights, customers may return items purchased from Stag Machinery Ltd under this Returns Policy in accordance with the following terms: Returns made under this Returns Policy must be made within 30 days of delivery of an item. Items to be returned must: Be unused with all original packaging. To start the returns process, you should email us at info@stagmachinery.co.uk requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return. Entitlement to a Refund When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s): Taking into account any discounts that were applied at the time of purchase. Exclusive of any shipping costs paid. Processing Returns Once we have received an item you wish to return: We will check the item you have returned within, wherever possible, 5 days. We may be able to check items returned in-store immediately. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy: We will let you know that your return has been received and accepted. You will receive a refund via your original payment method, usually within 3 days of a return being accepted. Or, if an exchange is available and agreed to instead, your new item will be given to you or delivered to you within our usual delivery timeframes. If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy: We will let you know why your return has not been accepted. We may offer a reduced refund (e.g. if an item is returned damaged). You will have the option to take the item back (note that you may be required to pay for shipping if necessary). Exchanges 1. 2. 1. 2. If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the purchased item as usual (i.e. as set out above) and, during the returns process, indicate your wish to exchange your item for a new item and specify exactly which item you wish to exchange for. Then: If the requested exchange is possible, we will send or give the new item to you once the item being returned has been received. If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price), we will inform you of this and provide a refund instead. You may then choose to purchase an alternative item from us by starting a new purchase. A Customer’s Statutory Rights The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option. A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights). Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase: See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase process. You can contact us at info@stagmachinery.co.uk to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights.escription