Delivery Policy

At Stag Machinery, we are committed to ensuring your equipment and machinery reach you safely, efficiently, and on time. Please review our delivery policy below for detailed information on our services.

1. Delivery Areas

We proudly serve customers across East Anglia, including:

  • Norfolk

  • Suffolk

  • Cambridgeshire

  • Surrounding areas

If you are located outside of these regions, please contact us directly to discuss potential delivery options.

2. Delivery Services

We offer delivery and collection services for:

  • Machinery sales

  • Equipment hire

  • Serviced or repaired equipment returns

Our delivery vehicles are equipped to handle a range of machinery sizes and types, ensuring safe transportation to your site or premises.

3. Delivery Charges

Delivery costs vary depending on the size and weight of the equipment, delivery location, and urgency.

Please contact us for a tailored quote based on your order.

4. Delivery Times

We aim to deliver all items within the following time frames:

  • In-stock sales items: 3–5 working days, by Courier, (Please be aware that during bank holidays and busier periods such as Christmas that delivery times may take longer, this is out of our control.)

  • Hire equipment: Collection only between working hours, charged by date rates.

  • Serviced machinery returns: Within 1–3 working days after service completion, you can call at any point to request an approximate completion date.

Urgent deliveries can often be arranged – just let us know your needs.

5. Customer Responsibilities

To ensure a smooth delivery process, please:

  • Ensure access is available for delivery vehicles

  • Provide correct site details and contact information

  • Notify us of any access restrictions or specific delivery requirements

  • Provide as much contact information and delivery information as required.

6. Failed Deliveries

  • If Delivery is attempted but cannot be completed due to site access issues or customer unavailability, a re-delivery charge may apply.

  • If Delivery is returned to sender then you will be charged again for delivery costs.

7. Questions or Special Requests?

If there is something wrong with the item you have received please contact us and follow the returns policy.

We’re here to help! For any delivery-related queries, please contact our team:

📞 01362 687 028
📧 info@stagmachinery.co.uk